Refund Policy Template
Our Dedication
At NOMAYA, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.
Returns &Exchanges
- Due to the fact that our products are handcrafted, the process is complex. So we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.
- We recommend that you carefully review your order before completing your purchase and select the style and size you prefer. Thank you very much for your understanding. We value your trust in us and put your health and safety first. 💓
Faulty Items
- While rare, if you happen to receive a faulty item or if there's an oversight on our part, please reach out to us immediately. We promise to address such issues with urgency and care, handling them on a case-by-case basis to ensure your complete satisfaction.
We’re here to honor your journey, one piece of jewelry at a time. ⛰️✨
If you have any further questions or require assistance, please don't hesitate to contact us at contact@nomayastudio.com. We are here to help you throughout the return process.